For availability and accurate quotes please click on 'Check Availability' link that can be found on the Welcome page or Accommodation page.
1. Do you require a deposit upon making a booking? Pumpkin Island requires a 25% deposit to be paid upon making a booking. The outstanding balance is to be paid 14 days prior to arrival. Payments can be made via Visa or MasterCard on our website through a secure payment system when making your booking or via Electronic Transfers.
2. How do we get to Pumpkin Island? Transfers to Pumpkin Island leave from Yeppoon’s Keppel Bay Marina, which is situated at 1 Waterline Way, Yeppoon. Pumpkin Xpress takes you on a 45 minute journey to Pumpkin Island. This ferry service operates on Monday, Wednesday, Friday and Sunday at a cost of $45/adult (one-way) and $35/child (one-way) for one return trip per booking. Please note if any extra transfers are required above the one return trip per booking, you will need to contact management to discuss alternative options and associated costs. Pumpkin Xpress can travel on any chosen day for whole island bookings. The boat is a 12meter long and 4.4 meter wide aluminium catamaran, called Pumpkin Xpress, with seating for up to 34 guests. Guests are more than welcome to bring their own boats too. For further detailed information visit the Getting Here page.
3. What time does the boat transfer, Pumpkin Xpress depart Keppel Bay Marina on day of arrival and Pumpkin Island on day of departure?
For guests' convenience we have a 'Boat Departure Time' schedule where guests can check departure times for up to a year in advance. Follow the links on the website or go directly to the Boat Departure Times page.
We kindly ask that guests arrive 30 minutes prior to departure to start loading luggage in order not to delay the vessel departure. Due to tidal conditions an limited access onto the island as well as guests returning from the island, the boat has to depart promptly at the scheduled departure time.
For single cottage bookings the vessel departs on a Monday, Wednesday, Friday or Sunday. The vessel is flexible to depart any day of the week for whole island bookings.
4. Is there a baggage limit on the boat transfer? We encourage guests to bring everything they feel they might need for a self catering holiday. There are no limits as such, but please let us know if you plan on bringing any oversize items or equipment as we will need to inform the boat crew and ensure there is ample space for all guests on board. Unfortunately the cottages can not power Thermomixes, toasters, hair straighteners, hair dryers or coffee machines, so these items can be left behind.
5. Does Pumpkin Island have a jetty facility? No, Pumpkin Island has no jetty facility and is kept in a natural state. Pumpkin Xpress' departure times do depend on the tides, as Pumpkin Island is only accessible during a mid-high tide.
6. How long does it take to get to the island from Keppel Bay Marina? Approximately 45 minutes.
7. Does Pumpkin Island have a shop or restaurant? No, Pumpkin has no shop or restaurant and is a self catering island. Guests need to bring all clothes, food and drinks for the duration of their stay. The island has a licensed bar in the Sunset Lounge where guests can enjoy a craft beer, cider, wines or cocktails.
The award winning Waterline Restaurant on the mainland, has a menu available and can provide self-catering packs for guests wishing to have catering. These pre ordered catering packs need to be ordered through Pumpkin Island up to 48 hours before departure from the mainland. The catering packs are collected from the Waterline Restaurant and come over on the same transfer as the guests. You can view the menu here: Menu & What to Pack list'
8. Does Pumpkin Island have a laundromat? Unfortunately Pumpkin Island has no laundry facilities or washing machines available for guests to use. There is a laundry tub available at the Lookout where guests can hand wash any necessary items during their stay. All the cottages have clothes airers to dry towels, clothes or swimming gear.
9. What complimentary activities do you offer? Guests are welcome to use the glass bottom kayaks, stand up paddle boards and snorkelling equipment. The snorkel equipment is limited. We kindly ask guests to return the equipment, undamaged, to its allocated spots, well above the high water mark so nothing gets swallowed by the tide.
10. What about a beach bonfire? Yes, we love watching the sunsets from our designated fire pit. We do recommend guests bring a packet of yummy marshmallows for your kids. Firewood is for sale on the island at $20 per bag. Please note that the only fires allowed on the island are at the designated fire pit.
11. Is there mobile phone reception on the island? Yes, there is full Telstra, Optus and Vodafone reception and therefor access to the internet.
12. Is there wifi available on the island? Pumpkin Island does have limited wifi access in the Sunset Lounge. There is full mobile reception available on the island though, so guests will be able to access the internet from their mobile devices.
13. What if it rains and is blowy? Pumpkin is located just above the Tropic of Capricorn and therefor has a sub tropical climate, which unfortunately means we may have some days where the wind blows and it’s rainy … fortunately providing drinking water too. We have the Sunset Lounge right on the main beach facing Yeppoon, which is a large building with limited WiFi, a small library and some board games. Inclement weather might mean more time relaxing...
14. Is there power in the cottages? Yes, but only 12 volt solar and wind power to power the water pump, fans, lights and fridge. We are proud of the quiet power provided by nature to us. Each cottage has a USB port for charging mobile phones and smaller devices. There is no 240 volt power available in any of the cottages. Unfortunately the cottages can not power Thermomixes, toasters, hair straighteners, hair dryers or coffee machines and kindly ask guests to be conservative with energy usage.
15. What about coffee? The Sunset Lounge has a coin operated coffee machine and cappuccino's or latte's are available in the Sunset Lounge to kick start your day!
16. How far from the beach are the cottages and bungalows? Pumpkin is a very small island, only 150 meters wide and 450 meters long. The cottages and bungalows are approximately 20 – 30 metres from the closest beach and all have beautiful sea views.
17. Do you have stingers? Stingers may be present from November - April along the Capricorn Coast. We have never had any incidents around Pumpkin Island. For those concerned we recommend wearing stinger/sun suits.
18. What happens in an emergency? In case of a life threatening emergency, we ask guests to please dial '000' straight away and then ensure management is informed immediately. The managers both have advanced first aid training and will liaise with Emergency crew if an emergency helicopter or boat is required. The Sunset Lounge also has a defibrillator. We ask all guests to have travel insurance.
For any other emergencies, including fires please contact management as soon as possible. In case of storms or fires, island staff will notify guests to gather at the Sunset Lounge Building if safe to do so. If this building is not safe, guests will gather on the main beach facing Yeppoon.
19. Do the kitchens have fridges, stoves, ovens and kettles? What size is the fridge in the cottage? What about BBQ's? All the cottages' kitchens are fully equipped with fridge/freezers and gas stoves with ovens, grills and 4 gas cook-tops. Each cottage has a stove top whistling kettle. Fridges are 225 liters. This is like an average household size fridge with a freezer compartment. We find that the fridges are large enough to stock a week's food and supplies for a family. Sometimes drinks will need to be kept cold in eskies with ice if large amounts of drinks are needed every day.
The bungalows' kitchen has two 225 liter fridges, one for each bungalow and gas cook tops, grills and plates, but no ovens. Guests are able to use the pizza oven for roasts, pizzas or baking bread.
Each cottage has it's own Weber BBQ on a private deck. The bungalows kitchen has a BBQ grill and plate available.
20. Do I have to bring plates and pots, etc? No, the kitchens are fully stocked with cooking utensils.
21. Must I bring my own linen? All linen is supplied, including beach towels.
22. Can I drink the water? Yes, each of the cottages have a ceramic bench top filter that need to be topped up as they are used, allowing us to have pure filtered rain water for drinking. We kindly suggest guests bring refillable drink water bottles, to help reduce the plastic waste produced on the island. Water is a precious resource on the island.
23. Can I fish off the island or do I have to have a boat? Fishing is good off the island – you don’t require a boat. We do however have a 15hp 4 pax tinnie for hire (boat license required) and the use of the kayaks is complimentary.
24. Can I snorkel around Pumpkin? Yes, we have some beautiful snorkeling spots, but they are dependent on the marine conditions and weather.
25. What fish are there in the area? Mackerel, Trevally, Queen Fish, Rock Cod, Coral Trout, Amberjack, Red Emperor, Squid and many more…
26. Can I bring my pet? No, unfortunately the cottages and bungalows are pet free. There are a couple of boarding kennels available in Yeppoon and Cawarral if your pets are currently travelling with you.
27. Where can I leave my vehicle when I come over? Guests can leave their vehicles at Keppel Bay Marina carpark if they wish. There is also the Great Keppel Island Security Car Park, which offers secure undercover parking and a shuttle service to the harbour for a fee. For more information please contact Bill on 0488 004 785.