TERMS & CONDITIONS
Please read these important booking conditions carefully.
For more information and bookings, please contact us on +61 7 4939 4413 or bookings@pumpkinisland.com.au
1. By making a booking with Pumpkin Island, guests warrant that they have read these Terms and Conditions and agree to be bound by them and all other terms and conditions referred to in the Pumpkin Island brochures and website. Guests acknowledge that these booking terms and conditions prevail and take precedence to the extent of any inconsistency between them and any other communication (oral or written) between Pumpkin Island and the guests.
2. Persons enter upon Pumpkin Island and make use of the facilities and activities available there or from the Island at their own risk. All such persons agree to indemnify Sojourn Properties Pty Ltd and its officers and employees from all loss or damage which they might suffer or incur as a result of or incidental to you and persons for whom you are responsible entering upon Pumpkin Island and/or making use of the facilities and activities available there or from the Island.
3. Pumpkin Island, Pumpkin Xpress and its employees shall not be liable for, and the guests releases each of them from, any claim arising from – Any damages to, or loss of property or injury or death of persons occasioned directly or indirectly by an act or omission of Pumpkin Island or any other provider howsoever caused, including but not limited to, any damages, loss, injury or death caused or contributed to by any defect in any watercraft, or vehicle operated or provided by Pumpkin Island or any other provider. Any loss or damage due to delay, cancellation or disruption howsoever caused, including but not limited to loss or damage caused by laws, regulations, acts or failure to act, demands, orders, interpositions of any government or agent thereof, acts of God, strikes, fire, flood, inclement weather, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause in the nature of a force majeure. Any loss of, damage to, or delay in receiving any guest’s baggage or personal effects during a journey, such items at all times being the sole responsibility of the guests, whether or not such a loss and damage was caused or contributed to by the negligence of Pumpkin Island or any other provider.
4. If there is a force majeure event which affects the guest’s booked accommodation and transport, then Pumpkin Island will notify the guests of its projected consequences and an estimate of the length of time over which it will prevail and may at its option offer the participant credit with Pumpkin Island which may be used within a 12 month period from the date of issue.
5. We reserve the right to change information displayed on our website (including these terms and conditions) at any time without notice to you.
6. Medical – In the event of medical attention being required by a guest, due to the remote location of Pumpkin Island this could be delayed and Pumpkin Island is to be released from any claim whatsoever on account of first aid, treatment or other services being rendered. Travel insurance is highly recommended and advised for international guests.
7. In the event of bad weather forcing evacuation, Pumpkin Island will not be liable for any costs incurred in the evacuation process, but will assume responsibility for our guests and arrange for evacuation to take place.
8. When accommodating more than the maximum allowable number of guests per cottage, guests will be charged for an additional cottage.
9. No Pets are allowed on Pumpkin Island.
10. Any information or advice given by Pumpkin Island regarding weather, food, clothing, luggage, etc. is purely advisory and is provided as a courtesy to the guests. Pumpkin Island is not responsible for any errors or omissions as to the information provided.
11. Arrival/departure details must be supplied to Pumpkin Island management no later than 14 days prior to arrival.
12. Please adhere to our dress code, which indicates that clothes or bathing suits should be worn at all times. No nudism is, or will be, allowed on Pumpkin Island.
PRICES AND CONDITIONS
Any quotes given (verbal or written) are valid for a period of 30 days.
1. Unless specifically stated in the Pumpkin Island brochures, advertisements and website, all prices are quoted in Australian dollars and include GST but otherwise excludes any charges/taxes imposed by third parties.
2. Prices in any Pumpkin Island brochure should be used as a guide only and could vary depending upon season.
3. While we will do everything reasonably possible to maintain the listed prices, management reserves the right to levy a surcharge, notification of which will be given at the time of final invoicing.
4. Pricing is subject to change and availability may be limited during special events or peak periods.
DEPOSITS AND FINAL PAYMENT
Deposit
A 40% non refundable deposit must be paid to confirm bookings. The balance must be paid 7 days before arrival day.
Payment can be made by credit card or direct deposit. A deposit holds services but does not guarantee prices. Deposits not received upon confirmation of your booking will result in automatic cancellation.
Final Payment
Full payment of your holiday cost must be made no later than 7 days prior to arrival. With bookings made 7 days or less prior to arrival date, full payment of holiday cost must be made within 24 hours of confirmation of your booking.
Pumpkin Island may, at its option, cancel any booking in relation to which a final payment has not been made within 7 days of arrival. If so, the cancelation fees specified will be payable by the guests as if the guests had cancelled the booking.
Only upon payment of the full cost of your holiday do you have a final booking with Pumpkin Island.
CANCELLATIONS AND REFUNDS
All cancelation notices must be sent to Pumpkin Island in writing (bookings@pumpkinisland.com.au) and will become effective as at the date of receipt by Pumpkin Island.
• Cancel 7 days or more prior to arrival – guests forfeit deposit of 40%
• Cancel 6 days or less prior to arrival – the cottage rate for cancelled nights and any transfers shall be forfeited
There will be no refund of your deposit or final payment in the event of cancelation. However, at management’s discretion, the monies forfeited may be used towards another booking with Pumpkin Island if used within 12 months from the date of cancellation of the original booking. Guests will be charged at the going rate on final booking.
Transport Vessel
You enter upon our vessels at your own risk. By entering the vessels, you agree to indemnify Sojourn Properties Pty Ltd and its officers and employees from all loss or damage which they might suffer or incur as a result of or incidental to you or persons for whom you are responsible entering this vessel.
• In order to assist in maintaining the pristine environment of Pumpkin Island there are no jetty facilities, with transfers from Pumpkin Xpress ashore undertaken by way of our transfer vessel.
• Transfer times are subject to tide and weather conditions and may vary accordingly. In rare instances of extreme weather conditions, access to Pumpkin Island may be restricted and so may reserve the right to suspend or postpone the launch to Pumpkin Island due to safety considerations.
• Pumpkin Island will not be held liable for extra costs incurred should accommodation be required on the mainland due to a crossings being cancelled in the event of bad weather.
These terms and conditions are governed by the laws of Queensland, Australia. All references to "we", "our" and "us" are references to Sojourn Properties Pty Ltd, trading as Pumpkin Island.
